Shipping policy
Last Updated: June 2026
At Maatriyaa, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing
-
All orders are processed within 1-5 business days after payment confirmation.
-
Orders are not processed, shipped, or delivered on Sundays or public holidays.
-
During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.
Shipping Time
Estimated delivery timelines:
-
Metro Cities: 3-7 business days
-
Other Cities & Towns: 5-10 business days
-
Remote Areas: 7-14 business days
Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.
Shipping Charges
-
Shipping charges, if applicable, will be displayed at checkout before payment.
-
Maatriyaa reserves the right to modify shipping charges at any time without prior notice.
Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Delivery Delays
While we strive to ensure timely delivery, Maatriyaa shall not be held responsible for delays caused by:
-
Courier service disruptions
-
Natural disasters
-
Weather conditions
-
Government restrictions
-
Public holidays
-
Incorrect or incomplete shipping information provided by the customer
No refunds, cancellations, or compensation will be provided solely due to shipping delays beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing the order.
If an order is returned due to:
-
Incorrect address
-
Incomplete address
-
Unreachable contact number
-
Refusal to accept delivery
Additional shipping charges may apply for re-dispatching the order.
Lost, Damaged, or Stolen Packages
Once an order has been handed over to the shipping partner, delivery timelines become subject to the courier's operations.
In case of loss or damage during transit, customers must notify us within 48 hours of the delivery status update.
Maatriyaa will assist in coordinating with the courier partner; however, resolution timelines depend on the courier investigation process.
Partial Shipments
In certain situations, orders containing multiple items may be shipped separately to ensure faster delivery.
Customers will not be charged additional shipping fees for such split shipments unless otherwise specified.
International Shipping
Currently, Maatriyaa ships only within India unless otherwise stated on our website.
Contact Us
For any shipping-related questions, please contact us:
Website: maatriyaa.com
By placing an order with Maatriyaa, you agree to the terms outlined in this Shipping Policy.