Terms of service

Last Updated: June 2026

Welcome to Maatriyaa. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from Maatriyaa, you agree to be bound by these Terms.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access to our website at our sole discretion.

2. Products and Services

We strive to present our products as accurately as possible. However:

Product colors may vary slightly due to screen settings, photography, lighting conditions, and display differences.
Minor variations in color, texture, finish, embroidery, print placement, stitching, or fabric appearance may occur and shall not be considered defects.
Product images, videos, and visual representations are for illustrative purposes only.

All products are subject to availability.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. AI-Generated and Enhanced Content

Certain images, videos, graphics, and creative content displayed on this website may be generated, enhanced, edited, or assisted through artificial intelligence (AI) technologies for marketing, branding, and illustrative purposes.

While we make reasonable efforts to ensure accurate representation of our products, actual products may differ slightly from visual content displayed on the website.

Unauthorized reproduction, redistribution, modification, or commercial use of such content is prohibited.

4. Pricing and Product Information

Prices are subject to change without prior notice.

Despite our best efforts, errors relating to pricing, descriptions, promotions, inventory, or availability may occasionally occur.

Maatriyaa reserves the right to:

Correct any errors.
Modify information without prior notice.
Refuse or cancel orders affected by such errors.

If payment has already been received, an appropriate refund will be issued to the original payment method.

5. Orders and Acceptance

Submission of an order does not constitute acceptance of the order.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Request additional verification.
Hold orders for review.
Cancel orders suspected of fraud, abuse, unauthorized transactions, reselling activity, or policy violations.

In such cases, customers will be notified and refunded where applicable.

6. Payments

Payments are processed through secure third-party payment gateways.

Maatriyaa does not store complete payment card information.

Customers agree to provide accurate and complete billing information for all purchases.

7. Shipping and Delivery

Delivery timelines displayed on the website are estimates only.

Maatriyaa shall not be liable for delays caused by:

Courier service interruptions
Weather conditions
Natural disasters
Public holidays
Government actions
Operational disruptions
Circumstances beyond our reasonable control

Orders marked as "Delivered" by the courier partner shall be considered successfully delivered.

Customers must report delivery-related issues within 48 hours of the delivery status update.

8. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our applicable policies available on the website.

By placing an order, customers acknowledge that they have reviewed and accepted these policies.

9. Intellectual Property

All content available on this website, including but not limited to:

Brand name
Logos
Product photographs
AI-generated content
Videos
Graphics
Artwork
Designs
Product descriptions
Website layout and content

is owned by or licensed to Maatriyaa and protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, or commercially exploited without prior written permission from Maatriyaa.

10. User Conduct

You agree not to:

Violate any applicable laws or regulations.
Use the website for unlawful purposes.
Engage in fraudulent transactions.
Attempt unauthorized access to systems or data.
Interfere with website functionality or security.
Upload malicious software, malware, viruses, or harmful code.
Misrepresent personal or payment information.

Violation of these Terms may result in immediate termination of access to our services.

11. Limitation of Liability

To the maximum extent permitted by law, Maatriyaa shall not be liable for any:

Indirect damages
Consequential damages
Incidental damages
Loss of profits
Loss of business opportunities
Loss of goodwill
Loss of data

arising from the use of our website, products, or services.

In all circumstances, Maatriyaa's total liability shall not exceed the amount paid by the customer for the relevant order.

12. Third-Party Services

Our website may contain links to third-party websites, applications, payment providers, or services.

We do not control and are not responsible for the content, policies, practices, or availability of such third-party services.

Use of third-party services is at your own risk.

13. Accuracy of Information

While we strive to maintain accurate information on the website, we do not guarantee that all content is complete, accurate, current, or error-free.

Information may be updated, corrected, or removed at any time without prior notice.

14. Privacy

Your use of this website and submission of personal information are governed by our Privacy Policy.

15. Force Majeure

Maatriyaa shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Strikes
Transportation disruptions
Government restrictions
Internet outages
Technical failures

16. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the competent courts in India.